Published on Tuesday, Sep 22 2015
Amtec maintain a substantial number of Sun/Oracle (as well as IBM, HP and Dell) products that are no longer supported by the manufacturer. These remain in use by our customers as a result of performance, ROI, software and hardware constraints, or any number of other reasons. When the manufacturer no longer supports the product Amtec can offer many further years support with a range of service levels. We supply this service to a Support Partner for a number of their customers and sites. A fault call was raised through the partner and we issued a fault call reference and took the end user contacts along with the system and fault details. A call was made to our partner’s customer, on our customer’s behalf and after an initial engineering consultation, a convenient time was arranged to attend site within the Service Levels. Our engineer attended site in an unbranded vehicle and introduced himself as attending on behalf of our partner. He attended site with spares for the faulty systems and during the first visit was able to confirm the diagnosis and replace the faulty unit. The engineer left site when the end users system was confirmed to be operating at 100%. Our partner was provided with a call to detail and close the fault. Amtec work with many partners delivering support services and understand both the end users need for support on systems the manufactures deems Legacy and our partners need for a seamless service, delivered on their behalf.
Our Partners customer was “very impressed” with the speed and professionalism of our engineers initial call and “completely satisfied” with the solution provided.
Peter J of EDM